madu4d Platform Privacy Notice

This page describes what we collect when you use madu4d and how we keep that data protected. You can access madu4d on any device—Android phone, iPhone, desktop browser, or tablet—and the data we collect is the same regardless of how you connect. We at madu4d do not store your payment card details; instead, our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks including mobile banking, local payment, online payment, e-wallet) handle those securely on your behalf.

Your personal information—name, email, phone number, identity documents, and account balance—stays with us and is encrypted in transit and at rest. We use this data only to operate your account, verify your identity under local law, process deposits and withdrawals, detect fraud, and respond to your support requests during business hours (09:00–21:00 WIB, seven days a week).

We never sell your data to marketing companies, and we share it with payment processors and law enforcement only as required by law. This notice applies to all users accessing madu4d from any location where services are available.

Data We Collect on madu4d

We at madu4d collect the following information when you register and use our platform:

Account details: Full name, email address, phone number, date of birth, username, and password hash.
Identity documents: A clear photo of your government-issued ID (Indonesian KTP, passport, or driver's licence) and proof of address (utility bill, lease agreement, or recent bank statement) for KYC verification.
Payment information: We log the payment method you choose (DANA, e-wallet, mobile banking, etc.) and your transaction history—dates, amounts, and status (approved or declined). We do not store your card number, bank account number, or wallet PIN.
Account activity: Your gameplay history (games played, bets placed, results), sportsbook markets accessed (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live table games (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways).
Device and technical data: Your device type (Android, iOS, desktop), IP address, browser type, and timestamps of logins and withdrawals.
Support interactions: Emails, chat transcripts, and support tickets you submit during account recovery, KYC appeals, or payment issues.

How We Use Your Data on madu4d

We at madu4d use your information for these purposes:

To create and maintain your account, verify your identity, and confirm you are of legal age in your jurisdiction.
To process deposits through local payment, online payment, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, or online payment, and to settle your withdrawals.
To prevent fraud, money laundering, and account abuse. We monitor for suspicious patterns such as rapid account creation followed by large withdrawals or use of automated betting software.
To operate our games and sportsbook fairly. We log gameplay outcomes to detect technical errors and allow you to review your history.
To respond to your support requests. Our team in Jakarta, Surabaya, Bandung, Medan, and Semarang may access your account details to troubleshoot login issues, recover lost access, or assist with withdrawal delays.
To comply with local law. We share data with Indonesian tax authorities, bank regulators, and law enforcement only when required by legal process (subpoena, court order).

Key takeaways

We collect identity documents and payment methods only to verify you and process your transactions on madu4d
Your card and bank details are never stored by madu4d; payment partners hold them securely
We do not sell your data to third parties or use it for marketing
Your data is encrypted in transit and stored on secure servers

Third-Party Processors and Data Sharing on madu4d

We at madu4d share your data with the following service providers to operate our platform:

Payment processors: Our payment gateway partners handle e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions. They do not retain your details after settlement.
Banks: If you withdraw via local payment, online payment, e-wallet, or mobile banking, those banks receive your account number and full name to credit your account. They operate under Indonesian banking secrecy laws.
Game providers: Companies that operate slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook odds receive only your user ID and bet results—not your personal name or payment details.
Compliance partners: We may engage third-party identity-verification services to conduct KYC checks. These partners are bound by confidentiality agreements and delete data after verification is complete.

How Long We Keep Your Data on madu4d

We at madu4d retain your data for as long as your account is active. If you request account closure, we keep your name, email, account balance, and transaction history for a minimum of five years to comply with Indonesian tax and anti-money-laundering regulations. Personal documents (ID photos, address proofs) are deleted after five years unless a legal dispute is open. Support tickets and chat logs are retained for two years to assist with dispute resolution.

Your Rights on madu4d

You have the right to access, update, or request deletion of your personal data on madu4d. To exercise these rights, contact our support team with your account email and a local paymentef request. We respond within one business day. If you request data deletion before your account is fully closed, we delete any optional information (such as a secondary phone number) but retain your core account data (name, ID, transaction history) to fulfil our legal obligations. You also have the right to withdraw consent for non-essential data processing; however, this may restrict your ability to use certain madu4d features such as withdrawal processing.

Note: Our servers are located in data centres within Southeast Asia; your data may be processed outside Indonesia but is protected under encryption and access controls equivalent to Indonesian data-protection standards.

Cookies and Tracking on madu4d

We at madu4d use essential cookies to keep you logged in and to remember your preferences (such as language and dark mode on the web version). These cookies expire when you close your browser or after 30 days of inactivity. We do not use tracking cookies or analytics cookies to build marketing profiles. If you disable cookies in your browser, you may not be able to remain logged into madu4d, and you will need to verify your identity on each login.

Our Commitment on madu4d

We at madu4d take your privacy seriously. We encrypt all data in transit using TLS 1.2 or higher and encrypt stored data at rest. Our servers are monitored 24/7 for unauthorized access attempts. We restrict access to your personal information to staff who need it to support your account or comply with law. We conduct annual security audits and immediately notify you if a data breach occurs that affects your account.

If you have questions about this privacy notice or wish to report a privacy concern, contact our support team by email or through your madu4d account. Our support team responds during business hours (09:00–21:00 WIB) in English and Indonesian. We review all privacy requests within one business day and take corrective action if we have made an error.

We may update this privacy notice at any time and will notify you of material changes via email at your registered address. Your continued use of madu4d after the update takes effect constitutes your acceptance of the revised notice.